Full job description

General Job Description:

The Patient Care Coordinator (PCC) will be responsible for handling all phone calls and messages for the company. The PCC must ensure that patients are the number one priority, whether over the phone or in person. They will greet every patient and guardian with a smile and accommodate their needs in a comfortable and pleasant manner to provide the best experience.

Essential Duties and Responsibilities:

Responsible for communicating with patients. We do not see patients in-person, so you must be a strong communicator over the phone and messaging.

Ensures all information is entered accurately into the patients’ chart.

Ensures that patients receive a superior level of customer service by answering the telephone promptly, communicating in a courteous and friendly manner and addressing patients’ needs and questions.

Responsible for checking out for helping managing patient appointments and provides patients with any necessary documents, including treatment plans, receipts, work excuse notes, or appointment reminder cards.

Monitors the schedules regularly, adjusts the schedule as necessary and reschedules patients as needed.

Understands insurance benefits to effectively communicate to the patient.

Maintains patient confidentiality through HIPAA compliance and ensures any release of patient information is done in accordance with the company guidelines.

Understands how to work effectively within the office, partnering with Pharmacists, Pharmacy Technicians, Doctors, Delivery Team, and other staff to maintain consistency and integrity within the company.

Appropriately triage and transfer phone calls to other areas and/or providers

Performs other duties as assigned.

Minimum Qualifications:

• Associates or Bachelors degree with 2 years or any combination of education and work experience in a customer service-related role.
• Previous experience working in a medical/clinical setting.
• Previous multi-line phone system.
• Working knowledge of computers, internet access, and the ability to navigate within Microsoft Office Suite, or similar programs.
• Demonstrated excellent verbal and written communication skills.

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university
• Bilingual (English/Spanish).
• Knowledge of medical software systems.
• Knowledge of medical terminology
• knowledge or medical insurances